Remote Travel Concierge & Itinerary Planner

Network Travel Careers; Baltimore (MD); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Flexible remote schedule

Training and development

Travel industry tools access

Incentive-based earnings and travelPer

Job summary

Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. We are seeking a Travel Customer Representative to assist clients with their travel needs, provide outstanding service, and manage trip details remotely.

This role suits those passionate about travel and helping others plan meaningful experiences. You will respond to inquiries, present options, handle reservations, and ensure satisfaction across phone, email, and online

Qualifications

• Prior experience in customer service, travel, or hospitality preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple client needs simultaneously.
• Comfortable working in a fully remote setting with minimal supervision.
• Strong problem-solving and follow-up skills.
• Proficiency with email, online forms, and booking tools.
• Must be 18+ with a reliable computer and internet connection.

Responsibilities

• Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities.
• Deliver professional customer service through phone, email, and online platforms.
• Research, prepare, and present travel options that align with client preferences.
• Assist with reservations, booking confirmations, and itinerary management.
• Maintain accurate records and follow up with clients to ensure satisfaction.
• Stay informed about industry updates, promotions, and supplier resources.
• Collaborate with team members to ensure seamless client experiences.

Skills

Customer service

Travel knowledge

Communication

Remote work

Booking tools

Tools

Booking tools

Job description

Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. We are seeking a Travel Customer Representative to assist clients with their travel needs, provide outstanding service, and manage trip details remotely.

This role suits those passionate about travel and helping others plan meaningful experiences. You will respond to inquiries, present options, handle reservations, and ensure satisfaction across phone, email, and online