Remote Travel Concierge – Hotel Booking & Support

Medium; Baltimore (MD); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Flexible remote work

Full training

Mentorship

Travel discounts

Professional development

Job summary

Medium is seeking friendly, detail-oriented Customer Service Representatives for hotel bookings in a remote, flexible role. You will research, plan, and secure hotel accommodations that meet client preferences while thriving in a virtual work environment.

We provide comprehensive training, ongoing support, and access to industry tools; benefits include exclusive travel discounts, mentorship, and opportunities for professional development.

Qualifications

• Excellent communication and customer service skills.
• Friendly, professional demeanor with a positive attitude.
• Ability to work independently and manage time effectively.
• Basic computer skills and reliable internet connection.
• Interest in travel and helping clients plan memorable stays.
• Experience in customer service, hospitality, or sales is a plus but not required.

Responsibilities

• Assist clients in selecting and booking hotel accommodations.
• Provide accurate information on hotel amenities, pricing, and availability.
• Respond promptly and professionally to client inquiries via phone, email, or online chat.
• Maintain detailed and accurate records of client interactions and bookings.
• Collaborate with team members to ensure seamless client experiences.
• Stay updated on hotel offerings, travel trends, and industry changes.
• Attend virtual training sessions and team meetings.

Skills

Strong communication

Professional demeanor

Time management

Independent work

Basic computer skills

Interest in travel

Customer service experience (a plus)

Job description

Medium is seeking friendly, detail-oriented Customer Service Representatives for hotel bookings in a remote, flexible role. You will research, plan, and secure hotel accommodations that meet client preferences while thriving in a virtual work environment.

We provide comprehensive training, ongoing support, and access to industry tools; benefits include exclusive travel discounts, mentorship, and opportunities for professional development.