Remote Travel Concierge & Customer Support

Guidedbyljtravel; Aurora (IL); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible remote work environment

Growth opportunities

Supportive team environment

Access to tools and systems

Job summary

Guidedbyljtravel is seeking a dependable Customer Service Representative to assist clients with travel arrangements in a fully remote environment. You will support coordinating vacations and destination-based experiences while guiding clients through a structured process from start to finish.

The role emphasizes strong communication, organization, and the ability to manage multiple tasks. You will maintain accurate records, respond promptly to inquiries, and ensure a positive, consistent

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and manage priorities effectively.
• Self-motivated with the ability to work independently.
• Detail-oriented with strong follow-through.
• Comfortable using online systems and tools.
• Customer service experience preferred.
• Interest in travel and working with clients is a plus.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Assist with coordinating travel arrangements, scheduling, and updates.
• Provide clear communication and next steps throughout the process.
• Maintain accurate and organized client records.
• Track and follow up on requests to ensure completion.
• Deliver a consistent and positive customer experience.

Skills

Communication skills

Organizational skills

Multitasking

Self-motivation

Attention to detail

Tech-savvy

Customer service experience

Interest in travel

Tools

Online systems

Job description

Guidedbyljtravel is seeking a dependable Customer Service Representative to assist clients with travel arrangements in a fully remote environment. You will support coordinating vacations and destination-based experiences while guiding clients through a structured process from start to finish.

The role emphasizes strong communication, organization, and the ability to manage multiple tasks. You will maintain accurate records, respond promptly to inquiries, and ensure a positive, consistent