Remote Family Travel Concierge

Guided by LJ Travel; Chesapeake (VA); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Training and ongoing support

Flexible remote work environment

Opportunities for advancement

Job summary

Guided by LJ Travel is seeking a reliable and detail-oriented Customer Service Specialist to support clients and manage service-related requests in a remote environment. You will help families plan vacation experiences from start to finish, coordinating options and ensuring a smooth experience.

This role is ideal for organized individuals who enjoy helping others, maintaining records, and communicating clearly throughout the process.

Qualifications

• Excellent communication and organizational abilities.
• Ability to manage multiple tasks and priorities.
• Self-motivated with ability to work independently.
• Detail-oriented with strong follow-through.
• Comfortable using online tools and systems.
• Customer service or administrative experience preferred.
• Interest in travel and working with families is a plus.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Assist clients with vacation planning, including family-friendly options and accommodations.
• Coordinate travel-related services, scheduling, and updates.
• Provide clear communication and next steps throughout the process.
• Maintain accurate and organized client records.
• Track progress of requests to ensure timely completion.
• Deliver a consistent and positive customer experience.

Skills

Strong communication

Organizational skills

Multitasking

Independent work

Detail-oriented

Online tools

Customer service experience

Travel interest

Job description

Guided by LJ Travel is seeking a reliable and detail-oriented Customer Service Specialist to support clients and manage service-related requests in a remote environment. You will help families plan vacation experiences from start to finish, coordinating options and ensuring a smooth experience.

This role is ideal for organized individuals who enjoy helping others, maintaining records, and communicating clearly throughout the process.