Remote Travel Concierge & Customer Care Pro

Petbarn; United States; Remote; AUD 48.000 - 68.000; Vollzeit

Benefits dieser Stelle

Fully remote work flexibility

Travel perks and industry discounts

Training and growth opportunities

Collaborative team environment

Zusammenfassung

HBTravels Agency USA is seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. You will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.

Fully remote role with flexible scheduling, handling inquiries via email, phone, and messaging.

Qualifikationen

• High school certificate or equivalent.
• Ability to comfortably sit for long periods of time.
• Good Computer and Typing Skills.
• Comfortable desk and good Internet connection.
• Strong interpersonal skills.

Aufgaben

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Kenntnisse

Strong communication

Customer service

Attention to detail

Tech literacy

Empathy

Ausbildung

High school certificate or equivalent

Jobbeschreibung

HBTravels Agency USA is seeking a Customer Service Specialist to support travelers throughout their planning and booking experience. You will assist clients with inquiries, provide accurate information, manage updates to travel arrangements, and ensure each traveler feels confident and cared for from start to finish.

Fully remote role with flexible scheduling, handling inquiries via email, phone, and messaging.