Remote Travel Concierge: Create Memorable Journeys

Alma Aventurera; City of Troy (NY); À distance; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Exclusive travel perks

Access to industry discounts

Professional development opportunities

Community culture focused on travel

Résumé du poste

Almaaventurera is seeking a Remote Travel Consultant to support clients from trip idea to completion. Your role includes managing bookings, ensuring a seamless travel experience, and providing insights about travel destinations.

With a focus on high-quality support, you’ll communicate with clients via various channels and resolve any issues with care. The position offers full remote flexibility and professional development opportunities.

Qualifications

• Strong written and verbal communication skills are essential.
• Previous experience in customer service within travel or hospitality is ideal.
• Attention to detail along with strong organizational skills is required.

Responsabilités

• Engage with client inquiries via email, phone, and messaging.
• Support clients with booking modifications and cancellations.
• Provide accurate updates on destinations and travel documents.
• Confirm trip details and gather feedback after travels.
• Resolve client concerns with empathy and efficiency.

Connaissances

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy and quick to adapt

Genuine love for travel

Description du poste

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.