Remote Travel Concierge: Craft Memorable Journeys

Alma Aventurera; Brockton (MA); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Exclusive travel perks

Access to industry discounts

Professional development opportunities

Community culture focused on travel

Job summary

Almaaventurera is seeking a Remote Travel Consultant to support clients from trip idea to their safe return. This role involves engaging with clients, handling bookings, and providing destination insights while ensuring a seamless travel experience.

Candidates should possess strong communication skills, customer service experience, and a passion for travel. Enjoy exclusive travel perks, community culture, and professional development opportunities.

Qualifications

• Strong written and verbal communication skills are essential.
• Experience in customer service, particularly in travel, tourism, or hospitality.
• Attention to detail is crucial for organization and follow-through.
• Tech-savvy individuals who can quickly learn new systems and tools are preferred.
• Must have a genuine passion for travel and assisting clients in creating memorable experiences.

Responsibilities

• Engage with client inquiries through email, phone, and messaging.
• Support travelers with booking updates, modifications, and cancellations.
• Provide information on destinations and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy and efficiency.

Skills

Strong written and verbal communication skills

Customer service experience

Attention to detail

Tech-savvy

Genuine love for travel

Job description

As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.