Remote Travel Concierge & Client Services Specialist

Beyondthetravelsco; Charlotte (NC); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training resources

Access to travel systems and supplier

Ongoing team support

Growth opportunities

Job summary

Beyond the Travels Agency is seeking organized, customer-focused individuals for remote travel planning support. The role involves destination research, coordinating reservation requests, and maintaining accurate travel records while assisting clients throughout the planning process.

As a remote position, you will engage with clients via phone, email, and online platforms, delivering destination recommendations and travel information with a high standard of accuracy and service.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Comfortable using computers, web-based applications, and email.
• Reliable internet connection and appropriate home workspace.

Responsibilities

• Assist clients with researching destinations, accommodations, cruises, vacation packages, and travel experiences.
• Coordinate travel reservations and verify booking details with travel suppliers.
• Respond to client inquiries through phone, email, and online communication platforms.
• Provide general travel information and destination recommendations based on client preferences.
• Maintain organized and accurate travel records and documentation.
• Review reservation details for accuracy before final confirmation.
• Follow company policies, procedures, and customer service standards.
• Support clients with travel-related questions before and after reservations are finalized.

Skills

Communication skills

Customer service

Organization

Remote work

Research skills

Attention to detail

Job description

Beyond the Travels Agency is seeking organized, customer-focused individuals for remote travel planning support. The role involves destination research, coordinating reservation requests, and maintaining accurate travel records while assisting clients throughout the planning process.

As a remote position, you will engage with clients via phone, email, and online platforms, delivering destination recommendations and travel information with a high standard of accuracy and service.