Remote Travel Concierge & Client Experience Specialist

Getaway Travel Agency; Chicago (IL); Remote; Full time

Benefits offered by this job

Remote flexibility

Exclusive travel perks

Ongoing training and support

Job summary

A travel agency is seeking a Remote Travel Services Specialist to guide clients through their travel journey. Responsibilities include responding to inquiries, assisting with booking changes, and ensuring client satisfaction. Ideal candidates will have strong communication skills and a background in customer service, particularly in travel. This position offers remote flexibility and exclusive travel perks, making it a unique opportunity for travel enthusiasts.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, particularly in travel or tourism.
• Ability to quickly learn new booking systems.

Responsibilities

• Assist clients with travel modifications and cancellations.
• Provide accurate information regarding travel documentation.
• Confirm travel plans and gather post-trip feedback.
• Respond to client inquiries via various communication channels.

Skills

Excellent communication skills

Customer service background

High attention to detail

Strong organizational habits

Tech-savvy

Genuine enthusiasm for travel

Job description

A travel agency is seeking a Remote Travel Services Specialist to guide clients through their travel journey. Responsibilities include responding to inquiries, assisting with booking changes, and ensuring client satisfaction. Ideal candidates will have strong communication skills and a background in customer service, particularly in travel. This position offers remote flexibility and exclusive travel perks, making it a unique opportunity for travel enthusiasts.