Remote Travel Concierge — Client Care & Planning

Destinationknot; Kansas; Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Remote work from anywhere

Travel discounts

Professional training

Community of travelers

Job summary

Destinationknot is seeking a Remote Travel Specialist to guide clients through every step of their journey, from planning to return. You will answer inquiries, assist with bookings, modifications, and cancellations, and provide accurate destination information with a focus on exceptional service.

Ideal candidates bring customer service experience in travel, tourism, or hospitality, strong communication skills, and the ability to learn new booking tools quickly.

Qualifications

• Remote travel specialist with strong communication and customer service experience.
• Experience in travel bookings, cancellations, and special requests.
• Proactive, detail-oriented with ability to learn new systems quickly.
• Excellent written and verbal English.

Responsibilities

• Respond to client inquiries across channels (email, phone, messaging).
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Skills

Communication skills

Customer service

Travel knowledge

Tech savviness

Tools

Booking systems

Job description

Destinationknot is seeking a Remote Travel Specialist to guide clients through every step of their journey, from planning to return. You will answer inquiries, assist with bookings, modifications, and cancellations, and provide accurate destination information with a focus on exceptional service.

Ideal candidates bring customer service experience in travel, tourism, or hospitality, strong communication skills, and the ability to learn new booking tools quickly.