Remote Travel Concierge & Booking Specialist

Believeadvertising; Michigan; Teletrabalho; USD 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee travel discounts

Partner perks

Paid time off

Health coverage

Resumo da oferta

Believeadvertising is seeking a Travel Service Advisor to help travelers plan and book trips from home. You will combine excellent customer service with operational know-how to advise clients, confirm arrangements, and resolve issues for a smooth journey.

Responsibilities include consulting with clients, booking flights and accommodations, managing communications through the booking lifecycle, and coordinating with vendors.

Qualificações

• 1+ years experience in travel services, hospitality, customer service or a related role preferred.
• Strong verbal and written communication skills with a client-first mindset.
• Excellent organizational ability and attention to detail when managing multiple bookings.
• Basic computer skills required (MS Word, Excel, email, internet research).
• Experience with CRMs, GDS or online booking platforms is a plus.
• Flexibility to work occasional early/late hours to support clients in different time zones.

Responsabilidades

• Consult with clients to understand travel preferences, budgets and special requirements; prepare tailored recommendations and quotes.
• Book and confirm flights, accommodations, transfers, activities and add-ons, ensuring accuracy across all reservations.
• Manage client communications throughout the booking lifecycle, including pre-trip guidance and on-trip support.
• Monitor bookings for changes or disruptions and proactively provide timely solutions or alternatives.
• Maintain accurate client records, itineraries, invoices and payment details in internal systems.
• Liaise with vendors, suppliers and internal teams to secure availability, negotiate value, and resolve service issues.
• Collect client feedback and share insights that help improve service delivery and client satisfaction.

Conhecimentos

Customer service

Communication skills

Organizational skills

Problem solving

CRMs

GDS

Ferramentas

CRMs

GDS

MS Office

Excel

Descrição da oferta de emprego

Believeadvertising is seeking a Travel Service Advisor to help travelers plan and book trips from home. You will combine excellent customer service with operational know-how to advise clients, confirm arrangements, and resolve issues for a smooth journey.

Responsibilities include consulting with clients, booking flights and accommodations, managing communications through the booking lifecycle, and coordinating with vendors.