Remote Travel Experience Specialist

Network Travel Careers; Georgia; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fully remote

Training program

Career growth

Travel perks

Incentives

Job summary

Network Travel Careers is seeking a Customer Service Representative to join their fully remote team, supporting clients before, during, and after travel planning with timely communication and problem resolution.

Ideal candidates have experience in customer service, strong written and verbal communication, and comfort using CRM and booking tools. This role offers flexible remote work, training, and opportunities to grow with a travel-focused team.

Qualifications

• Previous experience in customer service (travel, hospitality, or service industry preferred).
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Comfortable using email, CRM platforms, and online booking tools.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat platforms.
• Assist with booking confirmations, travel changes, and general service questions.
• Resolve customer concerns with professionalism and efficiency.
• Communicate updates related to itineraries, travel documents, or supplier changes.
• Maintain accurate records of client communications and updates.
• Coordinate with suppliers, vendors, and internal team members to fulfill service requests.

Skills

Customer service

Communication skills

Attention to detail

Remote work

Tools

CRM platforms

Online booking tools

Job description

Network Travel Careers is seeking a Customer Service Representative to join their fully remote team, supporting clients before, during, and after travel planning with timely communication and problem resolution.

Ideal candidates have experience in customer service, strong written and verbal communication, and comfort using CRM and booking tools. This role offers flexible remote work, training, and opportunities to grow with a travel-focused team.