Remote Travel Client Care Specialist

Excitingtravelnow; Buffalo (NY); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Industry discounts

Ongoing training

Team support

Job summary

Exciting Travel Now Travel Agency USA is seeking a Remote Travel Client Care Specialist to guide clients from initial planning through post-trip follow-up. You will assist with travel arrangements, answer questions, and resolve issues with professionalism.

Based in Illinois with nationwide reach, the team emphasizes personalized service, exclusive perks, and ongoing training to help travelers create memorable experiences.

Qualifications

• Background in customer service, ideally within travel, tourism, or hospitality.
• Strong communication skills, written and verbal.
• Tech-savvy and quick to learn new booking tools.

Responsibilities

• Respond to client inquiries across channels in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information regarding destinations, documents, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Customer service

Travel industry knowledge

Communication skills

Detail-oriented

Tools

Booking systems

CRM software

Job description

About the job Remote Travel Client Care Specialist

Job Description: As a Remote Travel Client Care Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills— both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences