Remote Travel Client Care Specialist

Excitingtravelnow; Saint Paul (MN); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Remote work

Travel perks

Industry discounts

Professional growth

Job summary

Exciting Travel Now is seeking a Remote Travel Client Care Specialist to guide clients through every travel step, from planning to safe return. You will handle inquiries, modify bookings, and provide destination knowledge with a client-first approach.

Based in the USA, the role offers remote flexibility and access to industry discounts, with ongoing training and a supportive team to help you grow in travel services.

Qualifications

• Background in customer service, ideally travel, tourism or hospitality.
• Strong written and verbal communication abilities.
• Detail oriented with proactive problem solving.
• Able to learn new booking tools quickly.

Responsibilities

• Respond to client inquiries across email, phone, and messaging channels in a timely, professional manner.
• Support clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, documents, and agency processes.
• Follow up with clients to confirm plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Excellent communication

Customer service experience

Attention to detail

Proactive mindset

Tech-savvy

Tools

Booking systems

Job description

About the job Remote Travel Client Care Specialist

Job Description: As a Remote Travel Client Care Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills— both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences