Remote Travel Advisor

Sweetcarolinatravels; Charlotte (NC); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry-only discounts

Professional development through ongoing training

Job summary

Sweet Carolina Travel is seeking a Remote Travel Advisor based in Charlotte, North Carolina. The role involves supporting clients from trip planning to return home, ensuring a seamless travel experience. Candidates should have strong communication skills and customer service experience, preferably in travel or hospitality. The position offers fully remote flexibility, exclusive travel perks, and ongoing professional development. A passion for travel and a commitment to client satisfaction are essential.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate insights on destinations and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy and efficiency.

Skills

Strong written and verbal communication skills

Experience in customer service

High attention to detail

Tech-savvy

Genuine love for travel

Job description

Charlotte, North Carolina, United States

As a Remote Travel Advirsor, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.

Support travelers with booking updates, modifications, cancellations, and special requests.

Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.

Follow up to confirm trip details and gather feedback post-travel.

Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

Strong written and verbal communication skills.

Experience in customer service—ideally in travel, tourism, or hospitality.

High attention to detail with strong organizational and follow-through habits.

Tech-savvy and quick to adapt to new systems and booking tools.

A genuine love for travel and helping others design unforgettable journeys.