Remote Travel Advisor

Sweetcarolinatravels; Baltimore (MD); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote flexibility

Exclusive travel perks and industry discounts

Professional development opportunities

Community culture focused on travel

Job summary

Sweetcarolinatravels is seeking a Remote Travel Advisor to support clients from trip planning to post-travel. In this role, you will engage with clients through various channels, handle bookings, and provide expert destination insights while ensuring a seamless travel experience. Candidates should exhibit strong communication skills, a background in customer service, and a passion for travel. Enjoy a fully remote position with exclusive travel perks and opportunities for professional development.

Qualifications

• Strong communication skills necessary for client interaction.
• Experience in customer service is a plus, preferably in travel.
• Attention to detail and organizational skills are essential.

Responsibilities

• Engage with clients through various communication channels.
• Support travelers with booking updates and modifications.
• Provide accurate insights on destinations and agency procedures.
• Confirm trip details and gather post-travel feedback.
• Resolve concerns with empathy and efficiency.

Skills

Strong written and verbal communication skills

Experience in customer service

Attention to detail

Tech-savvy

Job description

As a Remote Travel Advisor, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

• Fully remote flexibility: work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.