Remote Training & Quality Excellence Lead

American Medical Association; Chicago (IL); Remote; USD 87,000 - 116,000; Full time

Job summary

American Medical Association seeks a Sr. Training & Quality Specialist (Remote) to design, deliver, and assess training and QA initiatives for AMA Insurance operations. You will serve as a subject-matter expert, guiding onboarding, regulatory compliance, and process improvements across claims-related functions.

The role emphasizes coaching, data-driven metrics, and collaboration with internal partners to elevate service quality and operational performance.

Qualifications

• Bachelor's Degree required; insurance knowledge preferred.
• 5+ years in insurance operations, training development, QA, or related learning functions.
• Strong written and verbal communication; ability to coach across levels.
• Experience with curriculum and training material design; QA and compliance focus.

Responsibilities

• Training development, delivery, and evaluation of curricula, aids, and e-learning.
• Deliver instructor-led, virtual, and self-paced training for new hires and staff.
• Train on insurance products, systems, compliance, and processes.
• Develop professional development programs and support onboarding.
• Maintain records and measure training effectiveness to drive improvements.
• Implement carrier regulatory and disaster relief training and alignment.

Skills

Call center practices

Quality assurance

Curriculum development

Learning material design

Coaching & feedback

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

American Medical Association seeks a Sr. Training & Quality Specialist (Remote) to design, deliver, and assess training and QA initiatives for AMA Insurance operations. You will serve as a subject-matter expert, guiding onboarding, regulatory compliance, and process improvements across claims-related functions.

The role emphasizes coaching, data-driven metrics, and collaboration with internal partners to elevate service quality and operational performance.