Remote Training Architect for Adult Learning & Systems

Systems Integration, Inc. (SII); United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Systems Integration, Inc. (SII) seeks Dedicated Training Support personnel to design, deliver, evaluate, and maintain training programs for DOL-NCC staff in a remote setting.

This role supports new-hire and refresher training, continuing education, and training records management. The ideal candidate has experience in adult-learning environments, can create online and in-person materials, and will coordinate assessments, job aids, and performance metrics to ensure training effectiveness.

Qualifications

• Experience developing and delivering adult-learning, customer service, contact center, or systems training.
• Ability to create online, in-person, and computer-based training materials.
• Strong facilitation, writing, documentation, and communication skills.
• Ability to maintain organized training records and materials repositories.
• Must satisfy applicable background investigation requirements before supporting DOL-NCC work.
• Experience supporting Salesforce, Genesys, CRM, knowledge-base, or government contact center training.
• Experience creating assessments, simulations, job aids, and role-play exercises.

Responsibilities

• Design, develop, evaluate, and deliver training programs for all staff levels.
• Evaluate the applicability, accuracy, and quality of training programs.
• Complete needs assessments to identify future training requirements.
• Provide guidance to staff on continuing education and skill development.
• Design course manuals, support materials, tools, job aids, and system training resources.
• Schedule classes and perform administrative duties related to training delivery.
• Maintain training records and a training materials library/database.
• Maintain a database of subject matter experts where applicable.
• Conduct surveys of training and equipment needs.
• Conduct follow-up studies to determine training effectiveness.
• Prepare formal reports and correspondence related to training activities.

Skills

Facilitation

Writing

Documentation

Communication

Tools

Salesforce

Genesys

CRM

Knowledge base

Govt. contact center training

Job description

Systems Integration, Inc. (SII) seeks Dedicated Training Support personnel to design, deliver, evaluate, and maintain training programs for DOL-NCC staff in a remote setting.

This role supports new-hire and refresher training, continuing education, and training records management. The ideal candidate has experience in adult-learning environments, can create online and in-person materials, and will coordinate assessments, job aids, and performance metrics to ensure training effectiveness.