Remote Training Designer & Facilitator for Govt Staff

Systems Integration, Inc. (SII); Washington (District of Columbia); À distance; USD 65 000 - 95 000; Plein temps

Résumé du poste

Systems Integration, Inc. (SII) is seeking Dedicated Training Support personnel to design, develop, deliver, evaluate, and maintain training programs for DOL-NCC staff.

This role supports new-hire training, refresher training, continuing education, training records, and training effectiveness analysis. Remote work is available; the position covers online, in-person, and blended delivery across staff levels.

Qualifications

• Experience developing and delivering adult-learning and training programs.
• Ability to create online, in-person, and computer-based materials.
• Strong facilitation and written communication skills.
• Background investigation requirements must be satisfied before supporting DOL-NCC work.
• Experience with Salesforce, Genesys, or CRM training is preferred.

Responsabilités

• Design, develop, evaluate, and deliver training programs for all staff levels.
• Evaluate the applicability, accuracy, and quality of training programs.
• Complete needs assessments to identify future training requirements.
• Provide guidance to staff on continuing education and skill development.
• Design course manuals, support materials, tools, job aids, and system training resources.
• Schedule classes and perform administrative duties related to training delivery.
• Maintain training records and a training materials library/database.
• Maintain a database of subject matter experts where applicable.
• Conduct surveys of training and equipment needs.
• Conduct follow-up studies to determine training effectiveness.
• Prepare formal reports and correspondence related to training activities.

Connaissances

Adult learning

Curriculum design

Facilitation

Documentation

Training delivery

Outils

Salesforce

Genesys

CRM systems

Description du poste

Systems Integration, Inc. (SII) is seeking Dedicated Training Support personnel to design, develop, deliver, evaluate, and maintain training programs for DOL-NCC staff.

This role supports new-hire training, refresher training, continuing education, training records, and training effectiveness analysis. Remote work is available; the position covers online, in-person, and blended delivery across staff levels.