Remote Total Loss Claims Examiner

Raphael and Associates; Oregon; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Base salary

Performance-based incentives

Paid time off

Comprehensive medical

Dental

Vision

Life insurance

401(k) plan with company matching

Job summary

Raphael & Associates is seeking a Total Loss Claims Examiner to negotiate and settle vehicular total loss claims. You will evaluate damage, calculate ACV and settlements, and coordinate salvage while ensuring compliance with state regulations. The role may be performed remotely.

Ideal candidates will have 3+ years in third-party claims, strong communication skills, and experience with claims software and vehicle valuation tools. Licensing across states is preferred.

Qualifications

• 3+ years of experience in 3rd party claims, specifically total loss, transportation.
• Strong verbal and written communication skills.
• Analytical, problem-solving and multi-tasking skills.
• Proficient in the usage of Microsoft Office, claims management software and vehicle valuation tools.
• Ability to effectively negotiate claim settlements while managing costs.
• Familiarity with state insurance regulations.
• Maintain detailed claim files and ensure all actions follow State Fair Claims Practices Acts and other regulatory standards.
• Develop in-depth understanding of insurance policies and industry regulations.
• Strong data analysis and report-writing skills for accurate, detailed documentation.
• Valid Adjusters Licensing - Multiple States Preferred.

Responsibilities

• Guide vehicle owners through the total loss claims process, providing clear communication and timely updates.
• Evaluate vehicle damage and determine actual cash value (ACV) and settlement amounts in accordance with policy terms and applicable state regulations.
• Negotiate total loss settlements to achieve timely claim resolution.
• Manage salvage valuations, coordinate vehicle transfers to salvage vendors, and oversee wreckage disposal to maximize recovery.
• Process vehicle title transfers and maintain accurate documentation in compliance with applicable state and federal requirements.
• Monitor and manage expenses associated with total loss claims.
• Identify potential third-party liability and opportunities for cost recovery.
• Maintain a claim diary and prioritize pending files to ensure timely follow-up and resolution.

Skills

Communication

Analytical thinking

Negotiation

Problem solving

Microsoft Office

Claims software

Vehicle valuation tools

State regulations

Documentation

Data analysis

Tools

Microsoft Office

Claims management software

Vehicle valuation tools

Job description

Raphael & Associates is seeking a Total Loss Claims Examiner to negotiate and settle vehicular total loss claims. You will evaluate damage, calculate ACV and settlements, and coordinate salvage while ensuring compliance with state regulations. The role may be performed remotely.

Ideal candidates will have 3+ years in third-party claims, strong communication skills, and experience with claims software and vehicle valuation tools. Licensing across states is preferred.