Remote Tier 2 Payment Support Engineer

Perseus Group; United States; Remote; CAD 99,000 - 113,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee share program

Job summary

Jonas Software is seeking a Tier 2 Payment Technical Support Agent for Constellation Payments, a remote-first role that supports merchants, developers, and internal teams with payment processing, APIs, and integrations.

The position requires 2–4 years in technical support, strong REST/JSON, Zendesk/Jira experience, and the ability to troubleshoot logs and API calls. The role offers a salary range of $70,000–$80,000 USD and full benefits in a flexible work-from-home setup.

Qualifications

• 2–4 years of experience in technical support or client-facing engineering.
• Strong knowledge of REST APIs, JSON, authentication, and webhooks.
• Understanding of payment processing concepts including settlement, chargebacks, tokenization, and PCI compliance.
• Experience with tools like Postman, Splunk, or comparable debugging platforms.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with ticketing systems such as Zendesk, Jira, or Salesforce.
• Strong understanding of payment fee models, transaction lifecycle processes, and industry standard payment processing practices.

Responsibilities

• Serve as the escalation point for Tier 1 technical support issues.
• Troubleshoot payment gateway, API, webhook, tokenization, and transaction processing issues.
• Analyze logs, API calls, and transaction data to identify root causes.
• Collaborate with Engineering, QA, and Product teams to resolve issues.
• Assist merchants and partners with integrations, SDK configuration, and best practices.
• Update internal documentation and knowledge base resources.
• Provide recurring issue feedback to product teams.
• Participate in on‑call rotation as required.
• Performs additional responsibilities as assigned by leadership to support departmental and organizational objectives.

Skills

REST APIs

JSON

Authentication

Webhooks

Postman

Splunk

Zendesk

Salesforce

Jira

Payment processing

Communication

Independent work

Tools

Zendesk

Jira

Salesforce

Job description

Jonas Software is seeking a Tier 2 Payment Technical Support Agent for Constellation Payments, a remote-first role that supports merchants, developers, and internal teams with payment processing, APIs, and integrations.

The position requires 2–4 years in technical support, strong REST/JSON, Zendesk/Jira experience, and the ability to troubleshoot logs and API calls. The role offers a salary range of $70,000–$80,000 USD and full benefits in a flexible work-from-home setup.