Remote SaaS Support Analyst | SLA-Driven Customer Care

RevSpring, Inc.

Arden Hills (MN)

Remote

USD 60,000 - 80,000

Full time

15 hours ago

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Job summary

RevSpring, Inc. is seeking a Customer Support Analyst to own and resolve incoming customer issues from intake to resolution.

You will work in Zendesk, Salesforce, Confluence, Jira, and Jenkins, troubleshooting product questions, investigating data discrepancies and bugs, and escalating when needed to protect customer satisfaction and team SLAs. The role emphasizes deep product knowledge, cross-functional collaboration, and a strong commitment to error-free service in a remote-capable environment

Qualifications

Four-year Bachelor’s Degree from college/university required.
1–2 years of relevant experience in supporting medical SaaS products.
Experience with Epic, Cerner, and MEDITECH EHR systems.
Advanced Microsoft Excel skills.
Basic Python and HTML programming proficiency.
Demonstrated commitment to customer satisfaction and operational excellence.

Responsibilities

Meet SLAs and maintain customer satisfaction to help the team achieve its scorecard metrics.
Develop an end-to-end understanding of our product solutions and serve as a technical resource for other functions across the organization.
Build proficiency in Zendesk, Salesforce, Confluence, Jira, Jenkins, and other systems, and perform additional duties as required.
Report to the Manager, Customer Support.