Remote Therapy Support Specialist - Onboarding and Care

Noctrix Health, Inc.; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus

Stock options

Job summary

Noctrix Health, Inc. is looking for a Therapy Support Specialist to provide onboarding support and therapy assistance to patients. This role involves direct patient interactions, consultation with clinicians, and feedback for product development. Candidates should possess a high school diploma, with preferences for related degrees, and demonstrate exceptional empathy and communication skills. This full-time position offers a salary range of $55,000 to $75,000 per year, plus bonuses and stock options. Remote work is available with minimal travel required.

Qualifications

• High school diploma required.
• An associate or bachelor's degree in biology or a health-related field is encouraged and preferred.
• Exceptional positive attitude and willingness to help individuals.
• Proven customer service excellence with ability to communicate complex solutions.

Responsibilities

• Represent Noctrix in direct virtual patient interactions.
• Consult with clinicians during implementation and calibration sessions.
• Capture therapy support needs and provide feedback.
• Maintain relationships with patients and partners.

Skills

Empathy

Customer service excellence

Verbal and written communication

Problem-solving

Technical communication

Education

High school diploma

Associate or bachelor's degree in biology or health-related field

Tools

Salesforce

Job description

Noctrix Health, Inc. is looking for a Therapy Support Specialist to provide onboarding support and therapy assistance to patients. This role involves direct patient interactions, consultation with clinicians, and feedback for product development. Candidates should possess a high school diploma, with preferences for related degrees, and demonstrate exceptional empathy and communication skills. This full-time position offers a salary range of $55,000 to $75,000 per year, plus bonuses and stock options. Remote work is available with minimal travel required.