Remote Therapy Support Specialist - Onboarding and Care

Noctrix Health, Inc.; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Noctrix Health, Inc. is seeking a Therapy Support Specialist to deliver exceptional onboarding and therapy support services to patients. Working with clinicians remotely, you'll help ensure the successful use of Nidra therapy and provide vital feedback to various teams. Candidates must have a high school diploma, a positive attitude, strong customer service skills, and the ability to effectively communicate technical solutions. This is a full-time remote position offering a salary between $55,000 and $75,000 per year, with potential travel requirements.

Qualifications

• High school diploma required.
• Exceptional positive attitude and willingness to help.
• Proven customer service excellence with effective communication.

Responsibilities

• Represent Noctrix in direct virtual patient interactions.
• Consult clinicians during implementation processes.
• Capture therapy support needs and provide feedback.

Skills

Customer service excellence

Communication and collaboration

Problem-solving skills

Technical understanding

Empathetic support

Education

Associate or bachelor’s degree in biology or health-related field

Tools

Salesforce

Job description

Noctrix Health, Inc. is seeking a Therapy Support Specialist to deliver exceptional onboarding and therapy support services to patients. Working with clinicians remotely, you'll help ensure the successful use of Nidra therapy and provide vital feedback to various teams. Candidates must have a high school diploma, a positive attitude, strong customer service skills, and the ability to effectively communicate technical solutions. This is a full-time remote position offering a salary between $55,000 and $75,000 per year, with potential travel requirements.