Remote Telesales Associate USA - Bilingual (Spanish/English)

Just Energy Group Inc.; Houston (TX); Remote; USD 35,000 - 65,000; Full time

Job summary

Join a forward-thinking energy company as a Remote Telesales Associate, where your sales expertise and communication skills will shine. In this dynamic role, you will engage with customers, driving sales while providing exceptional service. You'll tailor solutions to meet customer needs, ensuring a positive experience. With a commitment to personal and professional growth, this innovative firm offers comprehensive training and a supportive environment. If you're passionate about sales and eager to make a difference in the energy industry, this opportunity is perfect for you!

Benefits

Paid Training

Work from Home

Retirement Saving Options

Company Paid Short-term Disability

Life Insurance

Employee Discount Opportunities

Health & Wellbeing Tools

Qualifications

• Proven track record in sales, preferably in a call center or Telesales environment.
• Excellent verbal communication skills with the ability to build rapport and engage customers.

Responsibilities

• Answer inbound sales calls and communicate pricing and promotions effectively.
• Build rapport and establish positive relationships with customers.

Skills

Sales Skills

Communication Skills

Customer Focus

Negotiation Skills

Active Listening

Consultative Selling

Results-Oriented Mindset

Education

High School Diploma

College or University Education

Tools

Order Entry Systems

Computer Skills

Job description

Job Description - Remote Telesales Associate USA - Bilingual (Spanish/English) (251704006)

Description

Telesales Associate - Remote USA (located in TX, NC & SC)

Start Date: March 10, 2025

About Just Energy:

Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Currently operating in the United States and Canada, Just Energy serves both residential and commercial customers with essential needs, including electricity and natural gas; health and well-being, such as water quality and filtration devices; and utility conservation, bringing energy efficient solutions and renewable energy options to consumers.

Just Energy is the parent company of Amigo Energy, Filter Group Inc., Hudson Energy, Interactive Energy Group, and Tara Energy.

Your opportunity:

As an inbound Telesales professional, you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible for maintaining a high level of energy and enthusiasm to keep prospective customers engaged and to meet sales goals on a regular basis. Good communication skills and a strong customer focus are essential qualities for success in this role.

Requires reliable commitment to the full schedule, with work hours from 11:00am CST to 8:00pm CST (Monday-Friday) and 9:00am CST to 6:00pm CST (Saturday & Sunday)

Responsibilities:

• Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.
• Efficiently navigating our order entry system(s) as necessary.
• Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.
• Accurately documenting interaction details.
• Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection).
• Build rapport and establish positive relationships with customers to foster trust and loyalty.
• Staying educated on corporate initiatives, market changes, and process changes.
• Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.

Requirements:

• High school diploma or equivalent (College or university education is a plus).
• Proven track record in sales, preferably in a call center or Telesales environment.
• Excellent verbal communication skills with the ability to build rapport and engage customers. (Spanish proficiency a plus).
• Persuasive and confident sales approach with strong negotiation skills.
• Active listening and consultative selling abilities.
• Results-oriented mindset with a focus on achieving and exceeding sales targets.
• Strong computer skills with the ability to utilize multiple systems simultaneously.
• Must be available to work days/times as required by business needs - 4 weekdays and 1 weekend day.
• Must have access to high-speed internet; hardwired connection is preferred.

Benefits:

• Paid training.
• Work from home.
• Retirement Saving Options.
• Company paid Short-term Disability & Life Insurance.
• Employee discount opportunities.
• Health & Wellbeing tools & resources.

Who We Are:

Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.

Energy: Energy is at the core of everything we do. Whether it's our products or our enthusiasm to excel, we are driven by a firm sense of action to achieve exceptional results, underscored by a distinct family and community spirit.

Opportunity: Just Energy is synonymous with opportunity. Our dynamic and diverse group of companies offers unparalleled opportunities to contribute to our corporate success with a host of initiatives, projects, and resources designed to promote personal and professional development and growth.

Growth: Take your career to the next level with a leading North American energy company poised to lead the retail and green energy industry well into the twenty-first century. Just Energy's range of premier training programs support employee learning and development - a cornerstone of our growth and success.