Remote Telehealth Nurse (Nights & Weekends)

Small Door Inc.; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Remote work

Job summary

Small Door is seeking a Telehealth Veterinary Nurse to provide remote support to our members via chat and phone, delivering compassionate telehealth services and maintaining accurate medical records. You will work with veterinarians, technicians, and other healthcare professionals to ensure high-quality care.

This flexible, remote role reports to the Telehealth Manager and requires 5+ years of LVT/RVT/CVT experience, strong empathy, excellent communication, and comfort with technology.

Qualifications

• 5+ years as LVT/RVT/CVT or equivalent veterinary nursing role.
• Experience providing remote/telehealth support is a plus.
• Proficient with digital record-keeping and CRM tools.

Responsibilities

• Provide telehealth services and member support via chat and phone.
• Communicate with veterinarians, technicians and staff to coordinate care.
• Maintain accurate medical records and documentation.
• Deliver compassionate, empathetic member experiences in all interactions.
• Handle administrative tasks including insurance and records requests as needed.

Skills

Veterinary nursing experience

Empathy and patient care

Strong communication

Tech-savvy (G Suite/Slack/Intercom)

Flexible scheduling

Education

LVT/RVT/CVT certification

Job description

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.

Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.

This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.

We are looking for a compassionate and knowledgeable Telehealth Veterinary Nurse to provide remote support to our members through chat and phone communications. The successful candidate will work closely with veterinarians, veterinary technicians, and other healthcare professionals to deliver exceptional telehealth services and support to our members. This position is remote and will report directly to Small Door’s Telehealth Manager. To ensure expanded coverage for our members, all Telehealth Nurses will have a fixed weekly schedule.

What You’ll Do

• Engage with Small Door members through text-based chat and phone to provide telehealth services and member support

• Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication

• Independently handle and resolve tasks, adhering to high-quality standards and deadlines

• Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings

• Utilization of your clinical training and opportunities to give personalized care to patients virtually.

• Maintaining accurate medical records and communication documentation

• Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals

• Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks

• Lead, model, and exemplify Small Door experience standards

• Support administrative workflows, including insurance claims submissions, medical record requests, and other member-related administrative tasks

Who You Are

• 5+ years of experience as a LVT/RVT/CVT

• Ability to triage; knowledge of recognizing medical emergencies and illnesses

• A drive to work for a company with a startup mindset, breaking tradition

• Problem-solving self-starter who can both work independently and is also a team player

• Excellent communication skills and highly organized with strong attention to detail

• Customer service mindset, highly empathetic and compassionate

• Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.)

• Must be able to work flexible/non-traditional hours including weekends and holidays

• Passion and a love for animals (especially cats and dogs!)

What you'll get

• Competitive salary ($18/hour) + an additional $2/hour for hours worked between 10 PM - 6 AM EST.

• An opportunity to make a real impact on the people around you

• A collaborative group of people who live our core values and have your back

Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.