Remote Telecom Incident Escalation Lead

STAND 8; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Health Savings Account (HSA)

Dental/Vision/Ancillary coverages

401(k) retirement plan

Paid-time-off options

Employee Assistance Program (EAP)

Discount programs

Job summary

Stand8 provides end-to-end IT solutions to enterprise partners across the United States with offices in multiple cities and international reach. We seek a Telecom Escalation Specialist to serve as the primary contact for high-priority telecommunications incidents, coordinating across technical teams, carriers, vendors, customers, and leadership to restore service within SLAs.

This remote role supports incident communications, post-incident reviews, and continual improvement initiatives to reduce

Qualifications

• Experience working in a telecom Network Operations Center.
• Experience coordinating with telecom carriers, vendors, and enterprise customers.
• Understanding of WAN/LAN, MPLS, SD-WAN, SIP/VoIP, fiber, Ethernet, IP networking.

Responsibilities

• Lead bridge calls and escalation meetings during major incidents.
• Provide timely status updates to customers, leadership, and operations teams.
• Coordinate with NOC, Engineering, Field Ops, Carrier Relations, and Vendor Management teams.
• Participate in post-incident reviews and root cause analyses.

Skills

NOC experience

Incident management

Customer communication

Cross-functional collaboration

Education

Associate's/Bachelor's degree in telecommunications or IT

Education+experience equivalent

Tools

Ticketing systems

ITIL knowledge

Carrier coordination

Job description

Stand8 provides end-to-end IT solutions to enterprise partners across the United States with offices in multiple cities and international reach. We seek a Telecom Escalation Specialist to serve as the primary contact for high-priority telecommunications incidents, coordinating across technical teams, carriers, vendors, customers, and leadership to restore service within SLAs.

This remote role supports incident communications, post-incident reviews, and continual improvement initiatives to reduce