Remote Technician

Mercury GSE; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Mercury GSE is seeking a Remote Technician to perform complex troubleshooting, diagnostics and repairs on our GSE fleet. The role is primarily field-based at customer sites, requiring strong problem-solving, communication and safety discipline.

You will diagnose, repair and calibrate powertrain, hydraulic and electrical systems, read schematics, and maintain documentation while traveling to domestic and international client locations.

Qualifications

• High School Diploma or GED required; ASE or diesel cert is a plus.
• 7+ years heavy diesel vehicle experience preferred.
• Ability to work independently in a remote/field-based role.
• Experience diagnosing mechanical equipment issues and customer relations.
• Ability to travel 100% domestically and internationally.
• Must possess and maintain a valid driver’s license.
• Must secure proper airport security badges.

Responsibilities

• Serve as customer contact on technical equipment issues.
• Establish, grow, and nurture customer relationships.
• Troubleshoot, disassemble, repair, and adjust ground support equipment and components.
• Perform field diagnostics and ensure safety and quality standards.
• Read electrical and hydraulic schematics and diagnose related issues.
• Complete and submit service documentation (work orders, reports, diagnostics).
• Travel to customer locations within the assigned region; occasional international travel.

Skills

Customer relations

Field diagnostics

Electrical schematics

Hydraulic systems

Mechanical repair

Diagnostics software

Work independently

Priority management

Documentation

Reading schematics

Tool proficiency

Driver's license

ASE/diesel cert a plus

Education

High School Diploma or GED

7+ years heavy diesel experience

Job description

Mercury GSE is the leading provider of rental, leasing and full-service management of ground support equipment (GSE) serving the broader aviation industry. At Mercury GSE, we help our customers save time and money by providing the newest and best GSE equipment, flexible rental/leasing/buying options, and 24/7 customer support. Our vision is to be the most trusted GSE provider, redefining customer expectations of what full-service GSE rentals and leasing should be.

With our best-in-class GSE fleet, we support the largest domestic and international passenger airlines, cargo airlines, maintenance repair and overhaul (MRO) companies, ground handling companies as well as the US government and Department of Defense.

Our culture thrives on a cohesive and collaborative team mindset, with our values deeply rooted in communication, creating a customer-focused experience, and commitment to quality and positivity. We are a unified team that is continuously discovering the best ways to serve our customers.

SUMMARY

The Remote Technician will perform complex technical troubleshooting, diagnostics and repairs to the Company’s fleet of ground support equipment. The Remote Technician performs most duties independently at customer locations and serves as the primary point deployed resource for technical issues. The Technician will be responsible for fostering and building customer trust to grow relationships with Mercury GSE.

To perform this job successfully, an individual must be able to satisfactorily perform each essential requirement that represents the knowledge, skill, and/or ability. This document does not create an employment contract, implied or otherwise, other than an \"at-will\" relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following functions may be performed in variable weather and environmental conditions such as

• Serve as customer contact on technical equipment issues as required.


• Establish, grow, and nurture customer relationships.


• Perform a necessary sequence of operations to troubleshoot, disassemble, clean, check, repair, rework, replace, fabricate, assemble, install, and adjust ground support equipment, machinery, accessories, parts, etc. and explain the work procedures to personnel assigned to aid in that work.


• Demonstrate strong self-management, field diagnostics expertise, and customer-facing professionalism while meeting Mercury GSE standards for safety, quality, and documentation.


• Possess expert-level knowledge of primary and sub-hydraulic, electrical, and mechanical systems.


• Diagnose and repair of powertrain assemblies and sub-assemblies and components.


• Utilize diagnostic tools to test, analyze, and collect data for repairs and equipment calibration.


• Heavily relied upon to perform advance diagnostics and capable of completing complicated repairs


• Proficient in the use of diagnostic software and able to read, delete, and regenerate utilizing diagnostic software.


• Able to read and navigate electrical and hydraulic schematics.


• Possess advanced knowledge and capability of troubleshooting (schematics/flowcharts) repairs and adjust electrical and hydraulic systems and components.


• duplicated above


• Diagnose and repair/replace air conditioning systems and components (compressor evaporator, condenser, etc.)


• Perform quality control checks on completed maintenance and repairs.


• Identify opportunities for process improvements in GSE maintenance and operations, implement best practices to enhance the efficiency and effectiveness of the operations team.


• Able to safely and legally operate a motor vehicle


• Complete forms connected with work assignments according to established procedures.


• Ensure tools and equipment are maintained in an effective, safe working condition.


• Report any safety violation, machining equipment misusage, and/or improperly performed work to supervisor or lead.


• Responsible for following the rules and regulations set forth by federal, local, state government and Mercury GSE.


• Keep the work area clean and free of any safety hazards.


• Perform other related duties as assigned or requested. Mercury GSE reserves the right to add or change duties at any time.

TRAVEL REQUIREMENT

• This position requires regular travel to customer locations within the assigned region. Periodic out-of-area travel will be required based on business needs.

Supervisory Responsibilities

This position has no supervisory responsibilities

Requirements

JOB REQUIREMENTS, SKILLS AND ABILITIES

Education and/or Experience

• High School Diploma or GED


• 7+ years progressively responsible experience in heavy diesel vehicle experience preferred


• Proven history of effectively interacting with customers, problem solving issues, and building positive customer relations.


• Expert knowledge of ground support equipment inspection and ability to diagnose mechanical equipment issues


• Able to work independently with limited direct supervision in a remote/field-based role


• Demonstrated ability to manage priorities and service calls in a customer-driven environment


• Able to complete and submit service documentation (work orders, inspection reports, diagnostics) and communicate status updates remotely


• Possess strong leadership, organizational, and communication skills


• Able to read electrical and hydraulic schematics


• Must be able to travel 100% of the time, within short notice at some opportunities


• Travel will consist of domestic and international to support Mercury GSE customers


• Must perform work with own tools


• Must possess and maintain a valid driver’s license


• Valid ASE certification or other Diesel certification is a plus


• Must be able to secure proper airport authority security badges.

PHYSICAL DEMANDS, WORK ENVIRONMENT, HEALTH AND, SAFETY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear.


• The employee is occasionally required to stand; walk; bend, lift, carry, and/or move up to 50 pounds.


• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly exposed to moving vehicle parts fumes or airborne particles, and vibration. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is sometimes loud.

Mercury GSE is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Mercury GSE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Mercury GSE are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Mercury GSE will not tolerate discrimination or harassment based on any of these characteristics. Mercury GSE encourages applicants of all ages.