Remote Technical Support Specialist - Root-Cause Solver

Socket.dev; Georgia; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible schedules

Remote work opportunity

Internal training programs

Corporate English school

Hotel/travel discounts

MyTime Day Off

Job summary

Socket.dev is seeking a Technical Support Specialist to join the internal support team for B2B retail. You will help account managers and operations colleagues by diagnosing issues, digging into how systems work, and providing clear fixes.

The role suits someone who enjoys problem-solving and learning in a friendly, international team. Ideal candidates have 1+ year in technical or customer support, strong logical thinking, and good written English.

Qualifications

• 1+ year of experience in technical or customer support.
• Strong logical and analytical thinking.
• Readiness to work with large volumes of technical data.
• Excellent written communication skills.
• Comfort with regular, repetitive tasks, with attention to detail and patience.
• Genuine interest in the technical side of the product and in finding root causes of errors.
• Open and friendly communication style.
• English level B1 (or higher).

Responsibilities

• Support internal teammates across the company, including account managers, and operations.
• Investigate and diagnose issues to identify root causes and provide fixes.
• Communicate findings clearly to colleagues and document resolutions.

Skills

Technical support

Analytical thinking

Data handling

Written communication

Attention to detail

Root cause analysis

Communication

English proficiency

Team collaboration

Tools

Jira

CRM systems

Postman

Grafana

Kibana

Job description

Socket.dev is seeking a Technical Support Specialist to join the internal support team for B2B retail. You will help account managers and operations colleagues by diagnosing issues, digging into how systems work, and providing clear fixes.

The role suits someone who enjoys problem-solving and learning in a friendly, international team. Ideal candidates have 1+ year in technical or customer support, strong logical thinking, and good written English.