Remote Technical Support Specialist — First-Call Resolution

CVS Health; Arkansas; Hybrid; USD 23,000 - 47,000; Full time

Job summary

CVS Health is seeking a Technical Support Representative to handle live troubleshooting calls for CVS store employees, pharmacy and Minute Clinic, covering Hardware, Pharmacy, POS systems and related tools. The role emphasizes first‑call resolution and exceptional customer service in a fast‑paced, supportive environment.

We offer work‑from‑home options with a quiet space and reliable internet, or onsite as needed. This full‑time role is 40 hours/week, including one weekend shift.

Qualifications

• 6 months technical or call center experience.
• Retail environment familiarity preferred.
• Experience with hardware and software applications.

Responsibilities

• Document problems, complete problem tickets, and request information in the support tools.
• Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
• Effectively manages call workload.
• Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
• Collaborate well in a team environment.
• The full-time employee will work 5 days a week and must be able to work one weekend shift a week.

Skills

Technical support

Call center

Customer service

Education

High School Diploma or GED

Job description

CVS Health is seeking a Technical Support Representative to handle live troubleshooting calls for CVS store employees, pharmacy and Minute Clinic, covering Hardware, Pharmacy, POS systems and related tools. The role emphasizes first‑call resolution and exceptional customer service in a fast‑paced, supportive environment.

We offer work‑from‑home options with a quiet space and reliable internet, or onsite as needed. This full‑time role is 40 hours/week, including one weekend shift.