Remote Technical Support Representative (Seasonal)

Best Buy; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Best Buy is hiring a remote technical support representative to join its Geek Squad team. You will help clients with technology issues from the comfort of your home while offering solutions via phone and chat. This role promises flexible hours and opportunities to develop new skills in a supportive environment.

Benefits

Competitive wages

Employee discounts on tech

Supportive team culture

Opportunities to build new skills

Qualifications

• 1+ years of call center or help desk experience.
• Verbal and written proficiency in English.
• Ability to work 24+ hours per week.

Responsibilities

• Identifying and recommending solutions based on customers’ needs.
• Facilitating product repair and troubleshooting.
• Tutoring clients on the proper use of their products.

Skills

Troubleshooting

Technical support

Customer Service

Education

High school diploma or equivalent

Tools

Remote desktop software

Job description

You’ll love it here!We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!

Join us atGeek Squad(the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.

As aremote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect:

• Work 24+ hours per week over 4-5 shifts
• Shifts are up to 8.5 hours, with varying start and end times
• Flexibility is key, as business needs may fluctuate week to week
• Availability to work at least one weekend day (Saturday or Sunday) is required

As aremote technical support representative,you will create an amazing customer experience by:

• Identifying and recommending solutions based on customers’ needs
• Facilitating product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
• Tutoring clients on the proper use of their products
• Completing trainingto continuously improve theclientexperience
• Having fun while being the best!

What we are looking for:

• 1+ years of call center or help desk experience
• Experience in troubleshooting and/or repairing devices
• Completion of high school diploma or equivalent
• Verbal and written proficiency in English
• Ability to work 24+ hours per week over 4 to 5 shifts

Your home office comes equipped with:

• Computer with monitor, speakers, and anti-virus software (PC must be running Windows 10 or newer, Mac computers must be running macOS Monterey 12 or newer)
• Subscription to a high-speed, hard-wired internet connection
• A USB or 3.5mm PC headset
• A webcam for training and meetings
• A door. Home offices are required to be private and quiet andnot in your living room.

Why you’ll love it here:

• Remote work environment from anywhere in Canada
• Competitive wages
• Employee discounts on awesome techfrom day one
• An enthusiastic, fun, and supportive teamculture
• Opportunities to build new skills

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Join our amazing team!

We are looking for people just like you.

Base pay range

Pay varies by province.

B.C. hourly pay rate: $18 - $19

P.E.I. hourly pay rate: $16 - $17