Remote Technical Support Representative

PSG Global Solutions; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

A leading company in the Insurance industry seeks a Remote Technical Support Representative located in Atlanta, Georgia. In this role, you'll handle inbound calls and provide crucial support to retail stores and pharmacy employees, focusing on troubleshooting software and hardware issues effectively. Join a dynamic team where your technical skills will be essential.

Qualifications

• Experience with software and hardware troubleshooting.
• Proficient in using case tracking systems.

Responsibilities

• Take inbound calls regarding technical issues.
• Perform troubleshooting and follow-up processes.
• Use online diagnostics for resolving problems.

Skills

Troubleshooting

Technical Support

Customer Service

Job description

Description

We're looking for a Remote Technical Support Representative, working in Insurance industry in Atlanta, Georgia, United States.

• Take inbound calls.
• Respond promptly to technical questions from retail stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.
• Perform escalation and follow-up processes to ensure timely resolution of reported issues.
• Use related online diagnostics for troubleshooting; incidents are tracked in a case tracking system.
• Take live trouble-shooting calls daily 100% of the time.