Remote Technical Support Lead – Deliverability & AI

Free resume; Northern (KY); Hybrid; USD 28,000 - 45,000; Full time

Benefits offered by this job

Remote work across time zones

Job summary

QuickMail is seeking a technical customer support specialist who will own support for QuickMail and Mailflow. You are the first and last line of contact, handling deliverability issues, DNS configurations, and campaign setups.

You will work remotely across time zones, refine support guides, and help the team improve the product based on customer feedback. This role requires excellent communication, strong technical understanding, and the ability to diagnose and explain complex issues clearly.

Qualifications

• Experience in customer-facing roles is required or highly relevant; ability to handle inquiries with empathy and clarity.
• Knowledge of deliverability, DNS, and outreach concepts is beneficial; willingness to learn on the job is welcomed.

Responsibilities

• Own two core outcomes: get customers unstuck quickly and keep the product reliable.
• Triage, diagnose, and resolve tickets in Help Scout; review fraud alerts and protect against scams.
• Collaborate with engineering to communicate friction points and improvements to the founder.

Skills

Customer support

Communication

Problem solving

Prioritization

Tools

Helpscout

MCP

Slack

GitHub

Job description

QuickMail is seeking a technical customer support specialist who will own support for QuickMail and Mailflow. You are the first and last line of contact, handling deliverability issues, DNS configurations, and campaign setups.

You will work remotely across time zones, refine support guides, and help the team improve the product based on customer feedback. This role requires excellent communication, strong technical understanding, and the ability to diagnose and explain complex issues clearly.