Remote Technical Support Engineer – Security SaaS

Acre, Llc; Fort Smith (AR); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Acre Security seeks a Technical Support Engineer to join our global Support team, serving the Western United States from a remote location. You’ll become proficient with Acre’s software platforms and partner integrations, delivering expert help to customers.

You will troubleshoot software, networking, and system-level issues, respond via phone and ticketing systems, and maintain thorough documentation to ensure accurate resolutions and high customer satisfaction.

Qualifications

• Experience in technical support or SaaS environments preferred.
• Ability to troubleshoot software, networking, and system‑level issues.
• Strong communication and customer service skills required.

Responsibilities

• Learn and maintain knowledge of Acre’s software products and integrations.
• Provide technical support via phone, ticketing systems, and other channels.
• Troubleshoot software, networking, and system‑level issues with focus on customer experience.
• Maintain accurate documentation in support systems and generate reports as needed.

Skills

Customer service

Troubleshooting

English fluency

Networking fundamentals

Microsoft OS

Education

Degree in IT/CS

Tools

Ticketing systems

Remote support tools

Job description

Acre Security seeks a Technical Support Engineer to join our global Support team, serving the Western United States from a remote location. You’ll become proficient with Acre’s software platforms and partner integrations, delivering expert help to customers.

You will troubleshoot software, networking, and system-level issues, respond via phone and ticketing systems, and maintain thorough documentation to ensure accurate resolutions and high customer satisfaction.