Remote Technical Support Engineer - AI Insurance Platform
Kalepa
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Benefits offered by this job
Job summary
Kalepa is seeking an exceptional Technical Support Engineer with 3-5 years of experience in a B2B SaaS environment to own technical investigation and resolution of issues across Kalepa's AI platform for insurance.
You’ll be the connective tissue between customers and development teams, triaging complex problems, driving resolutions, and documenting clear, actionable steps for enterprise clients while working remotely from the United States.
Qualifications
- 3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions Specialist, or similar customer-facing technical role at a B2B SaaS company.
- Experience at a high-growth tech startup.
- Clear written communication; able to explain technical issues to non-technical audiences.
- Able to operate in ambiguity and manage a personal queue with targets.
Responsibilities
- Investigate reported issues end to end within Kalepa’s AI underwriting platform and coordinate resolution.
- Distinguish working-as-expected behavior from genuine bugs, configuration issues, user education gaps, and feature requests.
- File Jira tickets with full diagnostic context for Engineering and surface patterns across tickets.
Skills
Job description
Kalepa is seeking an exceptional Technical Support Engineer with 3-5 years of experience in a B2B SaaS environment to own technical investigation and resolution of issues across Kalepa's AI platform for insurance.
You’ll be the connective tissue between customers and development teams, triaging complex problems, driving resolutions, and documenting clear, actionable steps for enterprise clients while working remotely from the United States.
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