Remote Technical Support Engineer - AI Insurance Platform

Kalepa

United States

Remote

USD 85,000 - 135,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Equity options

401(k) plan with employer match

Medical, vision and dental for self &/

20 days PTO

Gym stipend

Continuing education credits

Job summary

Kalepa is seeking an exceptional Technical Support Engineer with 3-5 years of experience in a B2B SaaS environment to own technical investigation and resolution of issues across Kalepa's AI platform for insurance.

You’ll be the connective tissue between customers and development teams, triaging complex problems, driving resolutions, and documenting clear, actionable steps for enterprise clients while working remotely from the United States.

Qualifications

3-5 years of experience in a Technical Support Engineer, Senior Technical Solutions Specialist, or similar customer-facing technical role at a B2B SaaS company.
Experience at a high-growth tech startup.
Clear written communication; able to explain technical issues to non-technical audiences.
Able to operate in ambiguity and manage a personal queue with targets.

Responsibilities

Investigate reported issues end to end within Kalepa’s AI underwriting platform and coordinate resolution.
Distinguish working-as-expected behavior from genuine bugs, configuration issues, user education gaps, and feature requests.
File Jira tickets with full diagnostic context for Engineering and surface patterns across tickets.