Remote – Spanish Bilingual Healthcare Call Center Representative

SmartRecruiters, Inc.; Austin (TX); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Career growth

Referral program

Cell phone plan

Inclusive workplace

Job summary

VXI is seeking a Remote Spanish Bilingual Healthcare Call Center Representative to join our team. This role supports members, providers, and patients, ensuring benefits are clearly explained and accessed while maintaining HIPAA privacy and data security.

You will handle inquiries in Medicare, Billing, and Member Services, documenting interactions and resolving issues to uphold service excellence. A minimum of two years in customer service or health insurance is preferred.

Qualifications

• Fluent in both Spanish and English (written and spoken).
• Minimum of two years in customer service or healthcare member interactions.
• Experience in call centers and health insurance industry is a plus.

Responsibilities

• Handle inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
• Document all interactions and resolve member issues with HIPAA-compliant handling.
• Explain health plan benefits, provider networks, and coverage policies to members.

Skills

Bilingual Spanish-English

Customer service

Communication skills

Typing 35 WPM

Education

High School Diploma or GED

Job description

Remote – Spanish Bilingual Healthcare Call Center Representative

• Full-time
• Company: VXI
• Compensation: up to USD 16.5 - hourly

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Spanish Bilingual Healthcare Call Center Representative
Location: Remote (Virtual Environment)
Company: Trusted Leader in Healthcare Services

Are you fluent in both Spanish and English? Do you have a passion for delivering exceptional customer service and helping others navigate their healthcare options? If so, we want to hear from you!

As a Spanish Bilingual Healthcare Call Center Representative,you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they maximize the benefits of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, you will deliver extraordinary service while building trust and rapport with current and prospective members.

What You'll Be Doing:

Customer Interactions:

Manage inquiries in areas such as Member Services, Medicare, and Billing, assisting Spanish- and English-speaking customers.

Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

Quality Service:

Uphold the organization’s philosophy of extraordinary customer relations.

Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

Problem Resolution:

Analyze and evaluate customer issues to initiate and coordinate service recovery measures.

Document all member interactions meticulously following established procedures.

Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).

Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

Operational Excellence

Leverage a thorough understanding of company policies and processes to meet customer needs effectively.

Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

Performance Metrics:

Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

Compliance and Ethics:

Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.

Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

Tools and Systems:

Use multiple systems/screens while assisting callers effectively

Navigate CRM, EMR/EHR, and ticketing platforms effectively

What You Will Get:

Competitive Pay:Enjoy a competitive hourly rate with opportunities for performance-based increases.

Comprehensive Benefits:Full health insurance coverage, including medical, dental, and vision plans.

Work Environment:A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.

Career Growth:Abundant advancement opportunities within the organization.

Inclusive Workplace:We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Cell Phone Benefits:$25/month per line for unlimited phone, text, and data (restrictions may apply).

Referral for Life Program™:Earn residual bonuses for referring employees who join the team and remain with the company.

Join Our Team:

If you are a motivatedSpanish-English bilingualprofessional who wants to make a meaningful impact in the lives of others, we encourage you to apply! Start a rewarding career where your language skills, dedication, and customer service expertise will help shape the future of healthcare services.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

What You Bring:

Experience:

Fluency inboth Spanish and English(spoken and written) is required.

Minimum of two (2) years of customer service or healthcare member-interaction experience.

Previous call center experience and/or prior experience in the health insurance industry (preferred).

Education:

High School Diploma or GED required.

Skills:

Outstanding written and verbal communication skills.

Proven analytical and problem-solving abilities.

Ability to respond concisely and clearly to customer queries.

Strong critical thinking and problem-solving skills.

Typing speed of at least 35 WPM with a 5% or lower error rate.

Success Factors for Working from Home

To thrive in this remote role, you’ll need:

Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

Adaptability: Ability to adapt to changing technologies and procedures while working remotely.