Remote Technical Services Technician

Fujitsu; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking global ICT company as an Infrastructure Monitoring Technical Operator. In this role, you'll be part of a dedicated team ensuring 24/7 operational services while developing your skills in the latest digital technologies. With a strong focus on customer service and collaboration, you'll have the opportunity to share your ideas and improve processes. This is an ideal position for those looking to grow in the IT field, even if you haven't had prior experience. Embrace a career where your contributions matter and be part of a diverse and inclusive work environment.

Qualifications

• Passionate about delivering excellent customer service.
• Experience working under limited supervision is preferred.

Responsibilities

• Proactively monitor IT LIVE service Infrastructure.
• Collaborate with various support teams to maintain services.

Skills

Excellent communication skills

Customer service

Proactive approach

Ability to work under limited supervision

Positive attitude

Job description

We are looking for an Infrastructure Monitoring Technical Operator (shifts) to proactively monitor an IT LIVE service Infrastructure, working as part of a TEAM to ensure the client services remain 24/7 operational. Any incidents are managed according to established processes. Full training will be provided, enabling you to develop a broad range of digital technologies and shape a career with a global business.

The team operates on a shift pattern with four shifts of three people working on a rota of days and nights. This structure helps you engage and develop working relationships and feel part of the whole team. You will also collaborate with various support teams to maintain services and introduce new ones in a controlled manner. You will be empowered to identify better ways of doing things and share your ideas.

Your experience

• Excellent communication skills, both verbal and written.
• Passionate about delivering excellent customer service by always going the extra mile.
• Experience working under limited supervision.
• Proactive approach to work and focused.
• Demonstrates a positive, can-do attitude daily.

This role is ideal if you are interested in working for a global Infrastructure ICT company and want to pursue a career in the latest technologies, even if you haven't had the opportunity to demonstrate this in a previous role.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career. If you have transferable skills or a background in IT Support, this could be the next opportunity for you.

Recruitment process

The process consists of a single interview stage.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [e-mail] to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognized as a responsible and inclusive employer: a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory of the Race at Work Charter. We are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer.

We are people-centric: our work environments enable you to Be Completely You. Our active, people-led Inclusive Community networks support our approach to diversity and inclusion.

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