Remote Technical Services Engineer II

Rheem Manufacturing Company; United States; Remote; USD 76,000 - 131,000; Full time

Job summary

Rheem Manufacturing Company is seeking a Technical Services and Support Engineer II to provide pre- and post-sale technical service for HTPG brand product lines from a home-based office in the United States. You will support inside sales, engineering, and manufacturing with technical inquiries and field issues.

Responsibilities include rapid response to inquiries, site visits, developing technical literature, and collaboration with Engineering/Quality teams to resolve problems.

Qualifications

• Bachelor's Degree in Engineering or related field.
• 3+ years’ experience in the refrigeration industry.
• AA / AS degree in HVACR curriculum, or equal technical training such as apprenticeship with 5+ years of experience.
• Advanced knowledge of refrigeration systems and principles.
• Knowledge of engineering drawing and bill of materials structuring is a plus.
• Familiarity with customer service functions is a plus.
• Superior communication skills – both verbal and written.
• Strong computer skills.

Responsibilities

• Assist field organization with rapid and accurate responses to all technical product inquiries.
• Work with Engineering and Quality teams to resolve field problems.
• Develop and maintain technical literature, IOMs, tech bulletins, etc.
• Site visits to support product issues or customer requests for HTPG support personnel.
• Support customer visits to the factory, meet with customers and make presentations.
• Assist sales and marketing with development of non-distributed product pricing.
• Develop and support improvements to the aftermarket parts business.
• Support and participate in E, H,& S activities and archive team activities.
• Communicate effectively with customers, internal and external via telephone, fax and e-mail.

Skills

Customer service

Communication skills

Urgency to respond

Basic computer skills

Engineering drawing knowledge

Education

Bachelor's Degree in Engineering or related field

AA / AS degree in HVACR or equivalent apprenticeship

Job description

Rheem Manufacturing Company is seeking a Technical Services and Support Engineer II to provide pre- and post-sale technical service for HTPG brand product lines from a home-based office in the United States. You will support inside sales, engineering, and manufacturing with technical inquiries and field issues.

Responsibilities include rapid response to inquiries, site visits, developing technical literature, and collaboration with Engineering/Quality teams to resolve problems.