Remote Technical Service Engineer for Banking AI Systems

Embrace Software Inc; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Embrace Software Inc. is seeking a Remote Technical Service Engineer to install, troubleshoot, and maintain hardware and software for financial institutions and other customers across North America.

You will work independently and with a team to deliver high levels of customer satisfaction while handling sensitive data with confidentiality. Travel to customer sites is required as needed.

Qualifications

• Associate degree or higher in IT or related field.
• 4+ years in computer service or technical support.
• Equivalent combo of education and experience acceptable.

Responsibilities

• Troubleshoots and resolves technical issues; identifies root causes.
• Installs and maintains network security systems and backups.
• Evaluates hardware and software for customer environments.
• Performs and oversees software installations and upgrades.
• Provides on-site and remote support with professional conduct.
• Maintains accurate issue/resolution records in knowledgebase.
• Drives to customer sites using company vehicles; valid license required.

Skills

Network knowledge

PC/Server hardware

Documentation

Communication

Confidentiality

Education

Associate degree in Computer Information Technology or related field

Tools

VMware

Hyper-V

Proxmox

Job description

Embrace Software Inc. is seeking a Remote Technical Service Engineer to install, troubleshoot, and maintain hardware and software for financial institutions and other customers across North America.

You will work independently and with a team to deliver high levels of customer satisfaction while handling sensitive data with confidentiality. Travel to customer sites is required as needed.