Remote Chat Support Specialist – Multitask Pro

Peak Outsourcing; United States; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Peak Outsourcing is seeking a live chat support agent in the United States. The role involves handling multiple simultaneous chats, identifying customer concerns, and guiding conversations using scripts and canned messages.

This position requires strong English communication and reliability for remote work. The candidate should have a vocational diploma or equivalent, good computer skills, and be willing to work shifting schedules including weekends and holidays.

Qualifications

• At least Vocational Diploma/Short Course Certificate in any field.
• Strong English communication skills.
• Willing to work shifting schedules including weekends and holidays.
• Good computer knowledge and skills.
• Excellent English spelling and grammar.
• Own PC/laptop with reliable internet for WFH.

Responsibilities

• Manage multiple live chats with customers to assist inquiries and gather contact details.
• Understand the main customer concern and respond appropriately.
• Use the correct script and canned messages to guide conversations.

Skills

Detail-oriented

Tech-savvy

Multitasking

Typing 35 WPM

Self-motivated

Problem-solving

Education

Vocational Diploma/Short Course Certificate

Tools

Personal computer

Reliable internet connection

Job description

Peak Outsourcing is seeking a live chat support agent in the United States. The role involves handling multiple simultaneous chats, identifying customer concerns, and guiding conversations using scripts and canned messages.

This position requires strong English communication and reliability for remote work. The candidate should have a vocational diploma or equivalent, good computer skills, and be willing to work shifting schedules including weekends and holidays.