Remote Team Lead - Workers' Comp Claims

The Hartford; Scottsdale (AZ); Hybrid; USD 86,000 - 130,000; Full time

Job summary

The Hartford in the United States is seeking a Team Leader for the Workers’ Compensation team. You will manage claim investigation, disposition, and settlements while ensuring compliance with policy and regulatory standards. You will train and coach staff, oversee reserve accuracy, and drive process improvements.

Strong leadership, communication, and analytical skills are essential. The role offers a hybrid/remote schedule with office presence at select locations and collaboration across the

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years of Workers' Compensation Claims experience preferred.
• Strong leadership, coaching and staff development skills.
• Strong communication skills, both verbal and written.
• Knowledge of medical terms preferred.
• Analytical and critical thinking skills.
• Demonstrated track record of consistent and timely follow through for customer needs.
• Strong understanding of reserve accuracy relative to claim exposures for property damage and bodily injury.
• Extensive knowledge of customer service drivers and the ability to resolve customer issues independently.
• Strong understanding of financial and operational reports for analysis and action planning.

Responsibilities

• Manage claim professionals with corresponding claim inventories.
• Utilize financial reporting tools to monitor and address reserve accuracy and trending.
• Manage and implement change including explaining drivers for business goals.
• Stay current on issues impacting personal and/or commercial business including industry trends and strategic direction of the organization.
• Use critical thinking skills to gather information, apply sound reasoning, draw appropriate conclusions and make sound decisions.
• Manage claim assignment process by identifying claim complexity and ensuring proper assignment to the appropriate claim handler.
• Oversee the completion and execution of the investigation, disposition, and settlement of claims, in compliance with standards and procedures.
• Accurately and timely assess the indemnity and expense exposure of assigned claims and manage the setting of reserves.
• Use organizational and communication skills to effectively manage the resolution of assigned claims and deadlines.
• Apply statutory laws and regulations of applicable jurisdiction.
• Effectively train, coach and develop staff to achieve goals.
• Embrace leadership role among claim Team Leaders and handlers.
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development.

Skills

Leadership

Communication skills

Analytical thinking

Customer service

Medical terms knowledge

Claim expertise

Education

Bachelor’s Degree

Job description

The Hartford in the United States is seeking a Team Leader for the Workers’ Compensation team. You will manage claim investigation, disposition, and settlements while ensuring compliance with policy and regulatory standards. You will train and coach staff, oversee reserve accuracy, and drive process improvements.

Strong leadership, communication, and analytical skills are essential. The role offers a hybrid/remote schedule with office presence at select locations and collaboration across the