Remote Team Lead, Service & Quality Assurance

Cogency Global; United States; A distancia; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

Cogency Global is seeking a remote team supervisor to lead daily service delivery and ensure timely client updates. You will coach staff, enforce response standards, and partner with Sales and ET managers to align on priorities.

Responsibilities include auditing orders, addressing performance gaps, investigating recurring issues, and maintaining strong client partnerships while promoting continuous learning and high-quality work.

Formación

• Hands-on supervision or team leadership with coaching accountability.
• Strong client service, prioritization, quality review and follow-through.
• Investigative judgment; learning mindset and ability to verify workflows.
• Clear communication and strong partnerships.

Responsabilidades

• Supervise daily service, priorities, order follow-through and coverage.
• Coach and train team members; verify readiness for assigned work.
• Enforce the 15-minute response standard and substantive client updates.
• Audit orders for accuracy, documentation, next steps and timely billing.
• Address performance gaps promptly and follow through on commitments.
• Investigate recurring failures; question practices and implement fixes.
• Partner with ET managers on consistent team norms and values.
• Build trusted partnerships with Sales and ESD teams.

Conocimientos

Team supervision

Client service

Communication

Learning mindset

Workflow verification

Adaptability

Herramientas

Microsoft Office

Descripción del empleo

Cogency Global is seeking a remote team supervisor to lead daily service delivery and ensure timely client updates. You will coach staff, enforce response standards, and partner with Sales and ET managers to align on priorities.

Responsibilities include auditing orders, addressing performance gaps, investigating recurring issues, and maintaining strong client partnerships while promoting continuous learning and high-quality work.