Remote Tax Success Manager

Thomson Reuters

Akron (OH)

Remote

USD 93,000 - 173,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

Tuition reimbursement

Paid time off

Employee stock purchase plan

Job summary

Thomson Reuters is seeking a Customer Success Manager focused on direct tax to translate complex tax rules into practical guidance and help clients stay ahead of regulatory changes. You will manage a book of Concierge/Advisory customers, drive retention, and collaborate with Sales and Professional Services to deliver education and best practices.

The role requires 8+ years of experience, including 3+ in customer success, with direct tax exposure and cloud software experience.

Qualifications

8+ years of professional experience, with at least 3 years in customer success.
Direct Tax experience.
4-year college degree required.
Experience with cloud software solutions and cloud delivery models.
Strong business acumen and communication skills; can manage a customer journey, conflict resolution, and problem-solving.
Ability to travel, 25%.

Responsibilities

Partner with customers to define success and track progress toward business outcomes.
Develop and share Customer Success Plans collaborating with Sales and Professional Services.
Monitor customer health by tracking usage data and escalate critical concerns.
Identify and activate growth opportunities with the commercial team.
Ensure customers receive maximum value to drive retention and growth.
Leverage tools like Gainsight and Salesforce to manage client information and forecasts.
Present business plans and represent Customer Success in cross-functional meetings.