Remote Customer Success Manager — Direct Tax

Reuters; New York (NY); À distance; USD 93 000 - 173 000; Plein temps

Avantages offerts par ce poste

Flexibility & Work-Life Balance

Career Development & Growth

Industry Competitive Benefits

Résumé du poste

Thomson Reuters is seeking a Customer Success Manager focused on direct tax to translate complex tax rules into practical guidance, enabling clients to stay ahead of changes during each filing season.

The role manages Concierge/Advisory customers, driving retention and growth, with cross-functional collaboration and data-driven health monitoring using tools like Gainsight and Salesforce.

Qualifications

• 8+ years of professional experience, with a minimum of 3 years’ experience in customer success.
• Direct Tax experience.
• 4-year college degree required.
• Experience working in and around cloud software solutions and cloud delivery models.

Responsabilités

• Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.
• Develop and share best practices and Customer Success Plans, collaborating with internal teams.
• Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.
• Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.

Connaissances

Customer success

Direct tax

Cloud software

Business acumen

Formation

Bachelor's degree

Outils

Salesforce

Gainsight

Description du poste

Thomson Reuters is seeking a Customer Success Manager focused on direct tax to translate complex tax rules into practical guidance, enabling clients to stay ahead of changes during each filing season.

The role manages Concierge/Advisory customers, driving retention and growth, with cross-functional collaboration and data-driven health monitoring using tools like Gainsight and Salesforce.