Remote Tax Pro – Virtual Customer Advisor

Intuit, Inc.; Maumelle (AR); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a motivated tax professional to help customers complete their taxes using TurboTax products. You will provide expert tax guidance, prepare returns, and explain tax terms to customers in a clear, approachable way.

Role emphasizes strong communication, customer empathy, and adherence to company policies. Training and compliance courses are required, and a dedicated home internet connection is expected.

Qualifications

• 2+ years of recent experience preparing federal and state 1040 tax returns for 30+ clients per season using commercial software.
• Must possess or obtain related State licenses, certificates, permits, or bonds.
• Must possess an active PTIN.
• Working knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Proficient with technology and computer software.

Responsibilities

• This is a virtual, customer-facing role and you will interact with customers using video communications software.
• Assist TurboTax customers with tax return preparation, tax advice, and product questions.
• Create high quality customer interactions using deep empathy and tax knowledge.
• Document customer interactions and work toward KPI metrics and Big Bet Goals.
• Participate in pilot testing and training as required.

Skills

Tax preparation experience

Customer service

Bilingual English/Spanish

Strong communication

Tools

Smartlook

Job description

Intuit, Inc. is seeking a motivated tax professional to help customers complete their taxes using TurboTax products. You will provide expert tax guidance, prepare returns, and explain tax terms to customers in a clear, approachable way.

Role emphasizes strong communication, customer empathy, and adherence to company policies. Training and compliance courses are required, and a dedicated home internet connection is expected.