Remote Tax Pro: TurboTax Returns & Client Support

Intuit, Inc.; Jackson (MS); Remote; USD 26,000 - 39,000; Full time

Job summary

Intuit, Inc. is seeking a virtual tax preparer with experience in federal and state returns. You will guide customers through tax questions, provide expert explanations, and perform full service return preparation using TurboTax products.

The role emphasizes clear communication, empathy, and accurate documentation, with ongoing training and KPI-driven performance in a remote setting across the United States.

Qualifications

• 2+ years of federal and state tax return experience.
• Active PTIN and ability to obtain state licenses/certificates.
• Working knowledge of Circular 230 and tax regulations.
• Willingness to work at least 20 hours per week.
• Proficient with technology and video/audio tools.
• Strong verbal and written communication skills.
• English/Spanish bilingual is a plus.
• Must reside in the United States.

Responsibilities

• This is a virtual, customer-facing role; you will interact with customers using video communications software.
• Provide tax advice, full service return preparation and signature, and product inquiries.
• Create high quality customer interactions with empathy and tax knowledge.
• Leverage government sites and resources to deliver accurate answers in plain language.
• Apply procedures and policies to troubleshoot tax inquiries and document interactions.
• Work toward KPI metrics and participate in training and pilot initiatives.

Skills

Customer service

Tax knowledge

Video software

Communication

Bilingual

PTIN knowledge

Remote work

Tools

Smartlook

Job description

Intuit, Inc. is seeking a virtual tax preparer with experience in federal and state returns. You will guide customers through tax questions, provide expert explanations, and perform full service return preparation using TurboTax products.

The role emphasizes clear communication, empathy, and accurate documentation, with ongoing training and KPI-driven performance in a remote setting across the United States.