Remote Tax Pro: TurboTax Expert & Client Support

Intuit, Inc.; Roswell (GA); Remote; USD 25,000 - 41,000; Full time

Job summary

Intuit, Inc. is seeking an experienced Tax Preparer to help TurboTax customers complete federal and state returns remotely. You will provide expert tax guidance, handle full-service return preparation, and resolve product questions using clear, everyday language.

The role requires strong communication, technical proficiency, and adherence to regulatory guidelines. You will work from home, support customers via video and audio tools, and contribute to training and performance goals while meeting

Qualifications

• 2+ years of recent federal/state 1040 tax return prep for at least 30 clients per season.
• Active PTIN ownership or ability to obtain.
• Willing to work minimum 20 hours per week.
• Knowledge of Circular 230.
• Proficient with technology and software.
• Must reside in the United States.
• Bilingual English/Spanish a plus.

Responsibilities

• This is a virtual, customer-facing role using Smartlook to interact with customers.
• Provide tax advice, full service return preparation and signature, and answer product inquiries.
• Deliver high-quality customer interactions with empathy and tax expertise.
• Leverage government sites and resources to deliver correct answers in plain language.
• Apply procedures to resolve tax questions and document interactions.
• Meet KPI metrics and participate in pilot tests and projects.
• Complete required training and professional development as directed.

Skills

Tax preparation

Customer service

Communication skills

Video support

Tech literacy

Tools

TurboTax

Smartlook

Job description

Intuit, Inc. is seeking an experienced Tax Preparer to help TurboTax customers complete federal and state returns remotely. You will provide expert tax guidance, handle full-service return preparation, and resolve product questions using clear, everyday language.

The role requires strong communication, technical proficiency, and adherence to regulatory guidelines. You will work from home, support customers via video and audio tools, and contribute to training and performance goals while meeting