Remote Tax Pro & Client Experience Specialist

Intuit, Inc.; New London (CT); Remote; USD 25,000 - 39,000; Part time

Job summary

Intuit, Inc. is seeking a Tax Preparer for a remote role focused on TurboTax customer support. You will assist clients with federal and state 1040 returns, provide tax guidance, and perform full-service return preparation with signatures. Strong communication and problem-solving skills are required.

The role emphasizes empathy, clear explanations, and use of official resources. Training and compliance requirements apply; a dedicated internet connection meeting security criteria is expected.

Qualifications

• 2+ years of federal/state 1040 tax prep for 30+ clients per season using tax software.
• Must have or be able to obtain PTIN and related state licenses.
• Willing to work a minimum of 20 hours per week.
• Strong customer service and communication skills.

Responsibilities

• This is a virtual, customer-facing role using video software to interact with customers.
• Assist TurboTax customers with tax returns, tax advice, full service return prep and signature, product inquiries, and tax calculations.
• Create high-quality customer interactions with empathy and deep tax knowledge.
• Use government sites and resources to provide accurate answers in everyday language.
• Apply company procedures to troubleshoot and resolve inquiries; document interactions.
• Meet KPI metrics and participate in pilots and validations.
• Complete required training and development as determined by the business.

Skills

Tax preparation

Customer service

Video communication

Bilingual

Tools

Tax software

Job description

Intuit, Inc. is seeking a Tax Preparer for a remote role focused on TurboTax customer support. You will assist clients with federal and state 1040 returns, provide tax guidance, and perform full-service return preparation with signatures. Strong communication and problem-solving skills are required.

The role emphasizes empathy, clear explanations, and use of official resources. Training and compliance requirements apply; a dedicated internet connection meeting security criteria is expected.