Remote Tax Pro & TurboTax Expert

Intuit, Inc.; Pittsburgh (Allegheny County); Remote; USD 26,000 - 39,000; Part time

Job summary

Intuit, Inc. seeks a motivated tax professional to assist TurboTax customers remotely. You will guide clients through tax preparation, explain tax terms, and deliver high-quality service via video and chat tools.

You’ll use official resources to provide accurate answers, adhering to policies and timelines while building trust with customers. The role emphasizes strong communication, problem solving, and the ability to work independently in a fast-paced environment.

Qualifications

• 2+ years preparing federal and state 1040 returns for at least 30 clients per season using commercial tax software.
• Active PTIN required; state licenses/certificates may be needed.
• Working knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Proficient with technology and software.
• Strong customer service, verbal and written communication skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Must have hardwired internet connection meeting security criteria.
• English/Spanish bilingual skills a plus.

Responsibilities

• Virtual, customer-facing role using video communications software to interact with customers.
• Provide tax advice, full service return preparation, and product inquiries.
• Document customer interactions and resolve tax inquiries per policies.
• Meet KPI metrics and participate in pilot testing and training.

Skills

Customer service

Tax preparation

Video/communication tools

Written communication

Tech proficiency

Problem solving

Tools

Commercial tax software

TurboTax knowledge

Job description

Intuit, Inc. seeks a motivated tax professional to assist TurboTax customers remotely. You will guide clients through tax preparation, explain tax terms, and deliver high-quality service via video and chat tools.

You’ll use official resources to provide accurate answers, adhering to policies and timelines while building trust with customers. The role emphasizes strong communication, problem solving, and the ability to work independently in a fast-paced environment.