Remote Tax Pro: Expert Prep & Customer Guidance

Intuit, Inc.; Fargo (ND); Remote; USD 26,000 - 39,000; Part time

Job summary

Intuit, Inc. is seeking a highly motivated tax professional to support TurboTax customers remotely, guiding them through tax preparation, explaining terms, and delivering expert advice to ensure accurate returns.

The role is virtual and customer-facing, using video and audio tools to interact, resolve questions, and document interactions while meeting performance KPIs and participating in training to stay compliant and informed.

Qualifications

• 2+ years of federal and state 1040 tax return prep for 30+ clients per season.
• Active PTIN and ability to obtain state licenses/certificates.
• Working knowledge of Circular 230.
• Willing to work minimum 20 hours per week.
• Strong verbal and written communication skills.
• Proficient with technology and video/audio tools.
• Must reside in the United States.
• Bilingual English/Spanish a plus.

Responsibilities

• Assist TurboTax customers in virtual tax return preparation and advice.
• Explain tax concepts clearly and answer product questions.
• Document customer interactions and resolve inquiries using defined policies.
• Meet KPI metrics and participate in pilots and trainings as required.

Skills

Tax preparation

Customer service

Video conferencing

Bilingual English/Spanish

Tools

TurboTax

Job description

Intuit, Inc. is seeking a highly motivated tax professional to support TurboTax customers remotely, guiding them through tax preparation, explaining terms, and delivering expert advice to ensure accurate returns.

The role is virtual and customer-facing, using video and audio tools to interact, resolve questions, and document interactions while meeting performance KPIs and participating in training to stay compliant and informed.